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Water & Sewer

Starting Utilities

How do I start service?

If you rent, the following paperwork is necessary:

  • The lease which includes the tenant(s) name, the service address, and the tenant's and owner's       signatures
  • A photo id 
  • A $100 deposit
  • A completed, signed Landlord/Tenant application
  • If there are two or more units on one meter, the service must stay in the owner's name
  • If you have any past due bills, they must be paid first


If you own, the following paperwork is necessary:

  • Proof of ownership such as a deed or closing statement
  • A photo id
  • A completed, signed Owner application
  • If you have any past due bills, they must be paid first


Once you have the necessary paperwork, you may:

  • Sign up in person at the Utility Billing Office located at 35 S Paint St, Chillicothe OH  45601
  • Mail the completed, signed application, a copy of your photo id, a $100 deposit (if necessary), and any other required documents to the Billing Office
  • If you own the property, you may print, scan (in PDF) and email the completed, signed application, photo id, and any other required documents to joy.clymer@chillicotheoh.gov
  • If you own the property, you may fax the completed, signed application, photo id, and any other required documents to 740-773-2191


All turn-ons are scheduled for the next business day between 9am - 11am.  An adult must be present to turn on the service.

How do I stop service:

  • Sign the termination form at the billing office
  • Print, scan (in PDF) then email the completed, signed termination form to the billing office to              joy.clymer@chillicotheoh.gov
  • Fax the completed, signed termination form to 740-773-2192.


Please note that we cannot backdate your termination request. We must read the meter in order to process your request.   If you have a credit on your account after your final bill is processed, a check will be mailed to the address provided on the termination form.


City of Chillicothe Utility Online Pay enables you to:

  •   View your most recent account balance
  •   Conveniently make a payment with no enrollment or signup required
  •   Use credit/debit cards or a checking account to make a payment


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Water/Sewer Services and Billing Inquiries:
8:30am - 4:00pm Monday - Friday
Phone: 740-773-2191

Water/Sewer Emergencies:
8:30am - 4:00pm Monday - Friday
Phone: 740-773-2191

Water/Sewer Emergencies After 4:00pm and on Saturdays, Sundays, or Holidays
Phone: 740-773-3388

35 S. Paint St. Chillicothe, OH 45601

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